Transformation highlights from our retail engagements
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Global Supply Chain
Cutting Payment Cycles 60–70% With a 17-Agent Document Pipeline
Manual entry of unstructured invoices, receipts, and vouchers across disjointed systems was causing settlement delays, high error rates, and slow verification across global supply chain locations. We deployed a GCP-hosted multi-agent platform combining a 7-agent parsing pipeline, a 10-agent deterministic ERP financial connector ring, and Vision AI for automated license plate and vehicle tracking at gate checks.
70–85% straight-through automation on invoices, manifests & purchase orders
20–30% revenue leakage recovered via deterministic reconciliation
Payment cycles compressed 60–70%, from days to minutes
Originally delivered for a global supply chain leader - the same pattern applies to any organization processing high-volume, variable-format logistics paperwork.
Multi-Brand Retail & Hospitality
Unifying Operational Data Across Thousands of Locations
Siloed database systems and legacy on-premises hardware were limiting cross-brand data coordination, inflating IT maintenance costs, and blocking real-time analytical reporting across thousands of multi-brand restaurant and retail locations. We executed phased cloud migrations - lift-and-shift, replatforming, and multi-region API frameworks on Databricks Delta and BigQuery ML - using a dedicated team of architects and big data engineers.
Complete cross-brand visibility across separate corporate holdings and storefronts
Clean, centralized data warehouse foundation ready for future AI orchestration
Originally delivered for a multi-brand retail and hospitality enterprise - the same pattern applies to any organization consolidating siloed, multi-brand infrastructure.
Omnichannel Retail
Cutting L1 Support Volume 60% Across 10+ Countries
Repetitive Tier-1 tickets - password resets, order tracking, billing - were causing long queue delays, inflated support desk headcount costs, and falling CSAT scores across multi-lingual, multi-country operations. We deployed a single-tenant, multi-agent conversational system on GCP using Dialogflow CX and Vertex AI across 5+ languages, integrated with Jira Service Desk for seamless human escalation with full context handoff.
60% lower L1 ticket volume, $400K in annual savings within 3 months
30–40% faster resolutions on human-escalated cases
+15% CSAT improvement across all digital channels
Originally delivered for an omnichannel retail platform - this is customer-operations proof rather than a direct match to any listed pillar; closest in spirit to the data and personalization layer, worth noting as a gap if a dedicated customer-service pillar gets added.
